Your Q. Our A.
- Zen Pets
- Shipping & Returns
- Cold Rub
What is the meaning behind the name "Populum"?
"Populum" translates to “The People” in Latin. Populum was founded in 2016 with the single-minded goal to provide people with the benefits of this plant that has been forgotten for far too long. We focus on capturing the essence of the hemp plant and allowing our customers to thoroughly enjoy what hemp has to offer through each and every product
How does Populum compare to other brands?
Most imported hemp oil comes from China or Eastern Europe, while we source our hemp from partner famers in the United States. Products from outside of the US generally lack transparency when it comes to how the hemp is farmed or processed. When they grow, hemp plants absorb harmful chemicals (like pesticides or lead) that’s often found in soil. That means if hemp is grown on soil containing any of these harmful chemicals, the hemp oil will also contain these toxic chemicals. In the United States, hemp farmers are required to be licensed farmers and the seeds they use are inspected, meaning you can count on a cleaner plant that’s free of harmful chemicals or pesticides.
- Populum is the first brand in the hemp industry to offer a risk-free trial. If you decide you don’t like it, no problem! You can return it for a full refund. No sample sizes. No catch. We let you try the real deal.
- Our hemp oils come with a unique, award winning flavor. We want our customers to enjoy every aspect of using our product, and for us, that includes making our tinctures actually taste good! We’ve developed a natural orange flavor that tastes great and leaves your mouth feeling fresh.
Where in the United States does your hemp come from?
Populum’s hemp oil comes from hemp plants that are grown and processed in Colorado in the United States.
What are the benefits of Populum?
By pairing hemp grown in the US with a proprietary engineering process, we’re able to guarantee a consistent, pure, and premium hemp oil product. Our state-of-the-art technology isolates and removes any unwanted compounds, while preserving the maximum potency of phytocannabinoids. This ensures a full-spectrum oil is completely free of heavy metals, pesticides, and residual solvents. Many reputable clinical publications have published their findings on the effects and benefits of phytocannabinoids. We highly recommend that you do your own research to learn more about the effects of hemp oil prior to your purchase. Note: These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
What's in Populum Tinctures?
Our products are made with natural honest ingredients. Our tinctures are made of simple and natural ingredients:
- Cold-pressed orange oil
- Grapeseed oil
- Hempseed oil
- Coconut oil
- Hemp extract (from hemp raised and processed in the United States)
- Stevia extract
Why do you offer the 30 day trial?
We understand that hemp oil is a relatively new and foreign product for many people. We also know that our customers are putting a lot of faith in us by placing an order with us online. Our goal is to deliver on that faith through quality products and by allowing you to actually try it before making a decision.
One of the main reasons we built Populum is to allow people to access and discover the benefits of hemp without any strings attached. So that’s why we offer the 30 day trial. If you don’t like it, we’ll be happy to help you return it with no questions asked, but feedback is always appreciated.
How does the 30 day trial work?
Due to inevitable fraudulent activity we have set the guidelines below. Our 30 day trial includes one product per customer. If you purchase more than one product, you will be eligible for the refund of one of those products.
Your 30 day trial begins on the day you receive your package in the mail. If you are unsatisfied with our product at any time within those first 30 days, request a full refund.
Throughout your first 30 days, we encourage you to hold on to the original Populum shipment box.
Please contact our customer service to initiate the return + refund process
Phone: (855) 872-2772
What if I buy more than one product?
The 30 day trial only applies to one product per customer. If this is your first time trying hemp oil and/or Populum, we encourage you to order one product first and try it out before ordering more.
If you order more than one product, the 30 day trial will only apply to one of the products you ordered. If you order a combination of different concentrations, the trial will apply to the product with the lowest concentration.
Do you offer a subscription service?
We offer a monthly subscription service for all of our products at a 5% discount. Through our subscription service, you’ll save money on future orders and we’ll make sure a new bottle is delivered to your door every month.
To sign up for a subscription, visit our product pages and choose "Monthly Delivery" when you check out.
How do I manage my subscription?
Managing your subscription is easy. You can change your delivery address, credit card information, or even change your next delivery date anytime you’d like. To make any changes to your subscription, follow the steps below:
1. Register for an account here (be sure to use the same email address you used when you placed your order).
2. After you log in to the “My Account” page, click “Manage Your Subscription”. Please reference snapshot below
3. Visit the “Subscription Details” tab to edit any of the following:
- Next scheduled order date
- Shipping address
- Billing address
- Change payment information
- Cancel subscription
How does the referral program work?
Our referral program is super simple – when you refer a friend, your friend will get $10 off their first order and you’ll get $10 off a past order.
Just give a friend your order number and have them send us an email with it after placing an order. We’ll then credit both you and your friend’s order with $10 each.
Bonus: We’re not limiting this offer to just one friend. Invite as many friends as you want and we’ll credit you $10 for each friend.
What is Hemp CBD Oil?
Hemp CBD oil is created from hemp extracts, also known as phytocannabinoids.
Phytocannabinoids are chemical compounds that interact with the body’s central regulatory system. This system, also known as the endocannabinoid system, is known to manage homeostasis and affect your overall well-being. There are over 100 unique phytocannabinoids found in hemp.
Many reputable clinical publications have published their findings on the effects and benefits of phytocannabinoids. We highly recommend that you do your own research to learn more about the effects of hemp oil prior to your purchase.
Note: These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
What is the difference between Hemp Oil and Hemp Seed Oil?
Hemp seed oil is derived from hemp seeds and are mainly used for dietary purposes (imagine something similar to coconut oil). Refined hemp seed oil can also be used in beauty care products, as they have beneficial skin care properties. Hemp oil comes from the buds of the hemp plant and is not the same thing as hemp seed oil. The extracts of the plant is processed as hemp oil and it contains many different cannabinoids that affect the human body.
What is hemp oil's shelf life?
Populum tinctures are good for two years since the delivery date.
What is Populum's extraction method?
We use a distillate process for our extraction methodology. The distillation process goes through two steps – Food Grade Ethanol Alcohol Extraction and a Fractionalized Distillation. This method cleans the oil of all waxes, lipids, and chlorophyll. Our diluted distillate is a true full spectrum oil that includes both high levels of phytocannabinoids and terpenes.
How do I open the bottle?
To easily open the bottle, press down on the cap while turning counter-clockwise. You’ll feel a “click.”
How much do I take?
After opening your bottle, fill the dropper with the desired amount of oil. Dosage will vary per individual. We suggest starting with the recommended serving size or less while you find what works best for you.* The recommended serving differs for each concentration.
- Basic 250: 1 Full Dropper
- Signature 500: 1/2 Dropper
- Advanced 1000: 1/4 Dropper
If you’re starting off with our Basic 250 bottle, you may start with 1-2 servings per day. If you don’t like taking it all in one sitting, you can even split up your servings throughout the day, where you take half your serving in the morning and the rest at night.
*There’s no scientifically proven dosing regimen, so you should approach hemp oil step by step. Start at a smaller dosage, and gradually increase the concentration until you find what works best for you.
How do I take it?
After filling the dropper with the desired amount of oil, place the serving under your tongue. Hold for 30 seconds. For maximum effectiveness, use your tongue to gently apply the oil to your inner cheeks. Take a few deep breaths and then swallow.
Why can’t I just swallow it?
While swallowing the oil poses no threat and may still be effective, taking the oil sublingually (under your tongue), allows for maximum and rapid absorption into your blood stream (via your mucous membrane). The sublingual route is useful when instantaneous effects are desired. When taking hemp CBD tinctures, part of the cannabinoids are absorbed into the blood stream through the sublingual route and part of it slowly absorbs into the blood through gastric walls in the stomach.
Which concentration level should I order?
The simple answer is “it depends.” The stronger the concentration, you can ingest less hemp oil to get the same amount of hemp extract (cannabinoids). One serving of the Basic 250 tincture contains 8mg of full spectrum cannabinoids, one half serving of the Signature 500 tincture contains that same amount (8mg), while one quarter serving of the 1000mg tincture will contain that same amount (8mg).The level of concentration is up to you. We recommend (starting out with 250, etc, etc,). All our tinctures come in the same size bottle of 1oz (30ml).
What is Zen Pets?
Zen Pets is a premium hemp oil supplement we developed for our four-legged friends. Just like our Populum tinctures, Zen Pets uses all natural ingredients. Zen Pets oils contain a blend of pure hemp oil, hemp seed oil, and coconut oil, and are flavored so that your pet will love it. Since our pets are lighter and smaller than us, Zen Pets offers the benefits of hemp oil at a concentration that’s lower than our regular tinctures. The supplement still has the optimal level of chemical compounds found in the hemp plant, and still offers a full-spectrum + full terpene profile.
How is Zen Pets different from Populum’s regular hemp oil tincture?
We’ve designed and formulated Zen Pets so that it’s more suitable for our dogs and cats and remains cost-effective. Since our pets are lighter and smaller than us, Zen Pets offers the benefits of hemp oil at a concentration that’s lower than our regular tinctures.
Can I give my pets the regular orange flavored hemp oil?
Scientifically, dogs (and most mammals) have a similar anatomy to humans. Studies in the last decade have shown that the endocannabinoid system can be found in most mammals. Although scientists are at an early stage of research on the effects of hemp oil on mammals, hemp oil has been found to have a variety of effects on animals. Overall, we advise that you do your own research on hemp oil and dosage before trying it out on your animals.
Shipping & Returns
We ship all of our products via First Class or Priority Mail with the United States Postal Service. We currently offer two different options:
- Free Shipping: Typically takes 4 to 5 business days depending on where you are located in the United States.
- Expedited Shipping: Takes 2 to -3 business days for $7.
For any other questions regarding shipping, please send us an email at email@example.com
Do you ship internationally? (Outside of the US)
We currently do not ship Populum products outside of the United States but this certainly does not mean that we won’t be shipping globally in the future!
Please drop us a note via email or follow our social media profiles, and we’d be happy to let you know when we do.
Can I cancel my order?
If you’d like to cancel your order, you’ll need to cancel prior to receiving your shipment tracking information from Populum to receive a full refund. If you cancel your order after the product has been shipped out, you can return your product through our 30 day trial.
What if something is wrong with my product?
If you notice are any problems with the product you receive, we’ll be happy to work with you to either exchange or return it for no additional cost. Just reach out to us at firstname.lastname@example.org.
What if I want to return my order?
To begin the return process:
1. Send an email to: email@example.com
2. You will be contacted by a customer service member within 1 to 2 business days with instructions on how to proceed with the return.
3. Once the return process is complete, we will process a complete refund of your original payment. Refunds processed through credit card transactions may take up to 5 to 7 business days to post on your bank statement.
When do you use the cold rub?
The Cold Therapy Hemp Rub is designed to provide you with relief in your joints and muscles. Apply desired amount over affected area(s) to experience the soothing sensation.
How big is the cold rub tube?
The Cold Therapy Hemp Rub comes in a 3 oz tube.
How often can I reapply the cold rub?
While there’s no scientifically proven dosing regimen, our recommendation is to use it no more than four times per day.