Your Q. Our A.

  • General
  • Tincture
  • Zen Pets
  • Cold Rub
  • Shipping & Returns

What does "Populum" mean?

"Populum" translates to “The People” in Latin. Populum was founded in 2016 with the single-minded goal to make the health benefits of the hemp plant available for everyone in a way that is approachable, easy to understand, and trustworthy.

How does Populum compare to other CBD brands?

We know there are a lot of brands out there to choose from, but Populum separates itself from the pack:

1. Everyone's body reacts differently, so we understand that you might be a little unsure when you're trying CBD for the first time. Populum is the first brand in the CBD industry to offer a risk-free trial. You get 30 days to try your CBD oil, and if you decide you don’t like it, no problem! You can return it for a full refund. No sample sizes. No catch. We let you try the real deal. You can even finish the whole bottle.

2. The problem with hemp is that it tastes like hemp. Other CBD brands may follow similar quality standards to Populum, but we want to make sure the experience of taking CBD oil is pleasant, too. We've created a subtle flavor powered naturally by orange essence that is unique to the market and has even won us awards! We don't mask the earthy taste with harsh artificial flavorings, but instead work with the natural properties of the oil extracts from the hemp plant and orange zests. The result is a tincture that tastes great and leaves your mouth feeling fresh.

Where does your hemp come from?

Right here in the United States. Our hemp oil comes from hemp plants that are grown and processed in Colorado.

Why do I need a 30-day trial?

Not all bodies are the same. CBD oil is still a new product for most people, and first-timers will have no idea whether or not CBD oil can give them their desired results. We also know that our customers are putting a lot of faith in us. Our goal is to deliver on that faith through quality products, and we want to give you the chance to test that out before making a decision.

One of the main tennants of Populum is that we're here to help people access and discover CBD without any strings attached. That’s where the 30-day trial comes in. If you don’t like it, you can return it - no questions asked.

How does the 30-day trial work?

Our 30-day trial is available to every first-time buyer.

The trial period begins on the day you receive your package in the mail. If you are unsatisfied with our product within the 30-day trial period, you can send it back and request a full refund.We encourage you to try our products for the full 30 days to allow for your body to adapt, but we will accept the return at any time in those 30 days.

Trial periods are limited to first-time customers only; one product per customer. 

To initiate the refund process, please reach out to our Customer Experience team:
Email: support@populum.com
Phone: (855) 872-2772

What if I want to try multiple products?

The 30-day trial applies to only one product per customer. If this is your first time trying CBD, we suggest ordering one product to try first before exploring more. If you do choose to order multiple, only one product will be eligible for a refund at the end of your trial period.

How does your subscription service work?

Customers who use CBD on a regular basis can make it easier on themselves and subscribe to Populum. Subscribers save 5% on items they choose to have delivered, and we’ll make sure your order is at your door every month. 

To sign up for a subscription, visit the product you'd like to subscribe to and select "Monthly" when you add the item to your cart.

How do I manage my subscription?

Managing your subscription is easy. You can change your delivery address, credit card information, skip, or adjust deliveries anytime you’d like. To make any changes to your subscription, follow the steps below:

1. Register for an account or log in to your existing account here.
2. Click on “Manage Subscriptions”. 
3. Visit “Subscription Details” to edit any of the following:

- Next scheduled order date
- Shipping address
- Billing address
- Change payment information
- Cancel subscription

How does the referral program work?

Our referral program is simple – when you refer a friend, you both will receive a $10 credit!

Just give a friend your order number and have them send us an email with it after placing an order. We’ll then credit both you and your friend’s order with $10 each. The best part? There's no limit on referrals. Invite as many friends as you want, and we’ll credit you $10 every time.

What is the difference between hemp oil and hemp seed oil?

Hemp seed oil is derived from hemp seeds - like the ones you put in your smoothies - and they're mainly used for dietary purposes. Think something similar to coconut oil. Refined hemp seed oil might also be found in beauty products, as it has been found to have emollient properties.  

Hemp oil, what CBD oil is made from, is extracted from the buds of the hemp plant and has nothing to do with the seeds. The hemp buds are the part of the plant that contains the different cannabinoids that affect the human body.

What method do you use for extraction?

We use a distillate process for our extraction methodology. The distillation process goes through two steps: Food-Grade Ethanol Alcohol Extraction and a Fractionalized Distillation. This method cleans the oil of all waxes, lipids, and chlorophyll. Our diluted distillate is a true full-spectrum oil that includes both high levels of phytocannabinoids and terpenes.

What is CBD oil?

CBD oil is created with the phytocannabinoids extracted from the hemp plant.

Phytocannabinoids are chemical compounds that interact with the body’s central regulatory system. This system, also known as the endocannabinoid system, manages homeostasis and affects your overall well-being. There are over 100 unique phytocannabinoids found in hemp that your body already has natural receptors for. Research suggests that phytocannabinoids interact with your endocannabinoid receptors to enhance the feeling of wellness and equilibrium.

Please keep in mind that while the FDA grants hemp Generally Considered As Safe (GRAS) status, hemp and CBD do not meet Recognized Consensus Status at this time, so these statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

How is your CBD oil a "premium" product?

ŸŸMost hemp oil is imported from China or Eastern Europe, but we partner with US farmers to source our hemp. Products from outside of the USA generally lack transparency when it comes to how and where the hemp is farmed and processed. When hemp plants grow, more so than most crops, they absorb everything contained in the soil. That means if the plant is grown in soil containing any harmful chemicals - like pesticides or lead, which are frequently found in unregulated soil - the plant will absorb these toxic chemicals, and they'll show up in the oil extract you're ingesting, too.

In the United States, hemp farmers are required to hold special licenses for growing hemp crops. The seeds they use are inspected, and they must meet strict soil regulations akin to FDA Certified Organic standards, meaning you can count on a cleaner plant that’s free of harmful chemicals or pesticides.

By pairing hemp plants grown in the US with a proprietary engineering process, we’re able to guarantee a consistent, pure, and premium CBD product. Our state-of-the-art technology isolates and removes any unwanted compounds while preserving the maximum potency of phytocannabinoids. This ensures a full-spectrum oil that is completely free of heavy metals, pesticides, and residual solvents. 

Many reputable clinical publications have published their findings on the effects and benefits of phytocannabinoids. We highly recommend that you do your own research to learn more about the effects of hemp oil prior to your purchase.

Please keep in mind that while the FDA grants hemp Generally Considered As Safe (GRAS) status, hemp and CBD do not meet Recognized Consensus Status at this time, so these statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

What are the ingredients in your CBD oil?

Our products are made with natural, honest ingredients. We make our CBD oil as simply as possible, with no extras or additives. Our tinctures contain only:

- Cold-pressed orange oil
- Grapeseed oil
- Hempseed oil
- Coconut oil
- Hemp extract
- Stevia extract

Which concentration level is right for me?

Everyone responds differently to CBD oil, so there's no one-way approach to dosing. If you've never tried CBD before, we suggest starting with our Basic 250 and gradually increasing the dosage until you find what works for you. For more information on concentration and discovering the right dose for your goals, visit this blog post we created exactly for this question.

How do I take it?

After filling the dropper with the desired amount of oil, place the serving under your tongue. Hold for 30 seconds. For maximum effectiveness, use your tongue to gently apply the oil to your inner cheeks. Take a few deep breaths and then swallow.

Why can’t I just swallow it?

While swallowing the oil poses no threat and may still be effective, taking the oil sublingually (under your tongue), allows for maximum and rapid absorption into your blood stream. When you swallow it immediately, cannabinoids still reach the blood stream, but it's absorbed much more slowly and some of its effectiveness may be lost through the gastric walls in the stomach.

How do I open the bottle?

Press down on the cap while turning counter-clockwise. You’ll feel a “click.”

Will this show up on a drug test?

No matter where you get it, all hemp-derived products contain trace amounts of THC. While it's unlikely that you'd fail a traditional drug test from using our products, the possibility cannot be ruled out. 

If you’re subject to a zero-tolerance drug policy at work or elsewhere, please know that some of the more sensitive drug tests can come back positive for THC. If you’re unsure about where your company stands, better ask your HR department before you buy.

What is the shelf life of CBD oil?

Populum tinctures are good for two years after the delivery date.

What is Zen Pets?

Zen Pets is a low-dose version of the same CBD oil you love that we've specifically developed for our four-legged friends. Just like the higher concentration tinctures, Zen Pets uses all natural ingredients. Zen Pets oil contains a blend of pure hemp oil, hemp seed oil, and coconut oil, and it's flavored so that your pet will love it.

How is Zen Pets different from the CBD oil I take?

Since our pets are lighter and smaller than us, Zen Pets offers the same benefits of CBD oil at a concentration that low enough that they can consume it safely. They're still getting the optimal level of chemical compounds found in the hemp plant with a full-spectrum and full terpene profile.

Can I give my pets the regular CBD oil?

Our Zen Pets dosage is designed for animals that weigh significantly less than humans, but we know there are some large dogs out there that are pretty heavy - even some that can outweigh us!

Scientifically, dogs (and most mammals) have a similar anatomy to humans. Studies in the last decade have shown that the endocannabinoid system can be found in most mammals. 

We advise that you speak to your vet before trying out a higher dosage on your pets.

When should I use the Cold Rub?

The Cold Therapy Hemp Rub is designed to provide you with relief in your joints and muscles. Apply the desired amount over the affected area(s) to experience a soothing, cooling sensation.

How often can I reapply the Cold Rub?

While we encourage you to experiment with dosage to determine what's best for your needs, we don't advise applying the Cold Rub more than four times a day.

How much is in a tube of Cold Rub?

The Cold Therapy Hemp Rub comes in a 3 oz tube.

When will I receive my order?

We ship all of our products through the United States Postal Service.

- Free Standard Shipping: First-Class mail is provided to you at no cost and will arrive in 5-7* business days. 
- Priority Mail: For an additional $7.00, priority mail will arrive in 3-5* business days.

*Please note, USPS does not operate on Sundays or federal holidays. For any other questions regarding shipping, please send us an email at support@populum.com

How do I return my order?

To make a return during your 30-day trial, send an email to support@populum.com.

A customer experience representative will reach out to you within 1 to 2 business days with instructions on how to proceed with the return. Once the return process is complete, a full refund will made to your original form of payment.

Refunds may take 5 to 7 business days to post to your bank or credit card.

Do you ship internationally?

We do not currently ship CBD products outside of the United States per federal regulations.

Can I cancel my order?

Cancellations must be made prior to receiving your tracking information. If you need to cancel after your order has shipped, you can reach out to support@populum.com to initiate a return.

What if something is wrong with my order?

If you notice any problems or defects with the product when you receive it, we are happy to exchange or return it for no additional cost. Reach out to support@populum.com for more information on replacements and returns for defective merchandise.